Kometa Casino customer support
Ways to contact support and tips for solving your issue faster.
Contact options
- Live chat. The fastest option - available around the clock, with replies usually within minutes. The chat button is in the corner of every page.
- E-mail. Best for complex questions where you need to attach documents, screenshots or statements. Replies take longer than in chat.
- The “Contacts” section on the operator’s website lists the current addresses and channels.
What support can help with
- Registration, login and account recovery - see also registration and login.
- Verification and document checks.
- Deposits and withdrawals - see deposits and withdrawals.
- Activating and wagering bonuses.
- Setting limits and self-exclusion - see responsible gaming.
How to get an answer faster
- Write from the e-mail or account registered at the casino.
- Describe the problem right away: what you did, what you expected and what happened.
- Attach the transaction number, date and a screenshot of the error.
Many answers are already on the frequently asked questions page.
Read also
Frequently asked questions about Kometa Casino
Short answers to the questions players ask most often.
Read moreDeposits and withdrawals
Payment methods, processing times and withdrawal rules at Kometa Casino.
Read moreResponsible gaming
Gambling is entertainment. Here is how to stay in control of your time and money.
Read more